John P. Kotter shows with compelling evidence what leadership really means today, why it is rarely associated with larger-than-life charismatics, precisely how it is different from management, and yet why both good leadership and management are essential for business success, especially for complex organizations operating in changing environments.\n\nThe critics who despair of the coming of imaginative, charismatic leaders to replace the so-called manipulative caretakers of American corporations don’t tell us much about what leadership actually is, or, for that matter, what management is either.\n\nLeadership, Kotter clearly demonstrates, is for the most part not a god-like figure transforming subordinates into superhumans, but is in fact a process that creates change — a process which often involves hundreds or even thousands of \